Returns & Refunds

This page explains our returns and refunds policy.

At a glance

Return window: request a return within 7 calendar days of the carrier’s “Delivered” scan.
Approval first: get an RMA (Return Merchandise Authorisation) before you send anything back.
Fees: original outbound shipping isn’t refundable. Return postage is paid by the customer. If we made a mistake or the item is defective or wrong, we’ll provide a prepaid label or reimburse reasonable costs.
Refund timing: We’ll refund to the original payment method within 3–7 business days after inspection.
Packaging & risk: Use tracked shipping and pack securely. You’re responsible until the parcel reaches our warehouse.
About the $8: USD $8 is the flat outbound shipping for orders under USD $59.90. It isn’t a return-label fee. Orders that meet the free shipping threshold pay $0 for outbound shipping. See Shipping & Delivery for details.

Return window & eligibility

Request a return within 7 calendar days of the carrier’s “Delivered” scan.
Items must be unused, in the original packaging, with all accessories and labels.
Not eligible: custom/final-sale items; used or customer-damaged items; opened consumables; damage from not following Care guidance; gift cards.

How to start a return

Sign in to My Account and find your order (or use Check Order Lookup).
Contact Us with your order number, reason, and clear photos (item flaw, packaging, and shipping label) if the item is defective/damaged, or wrong.
Wait for RMA approval and our return address. Do not ship before approval. Unapproved returns may be refused or delayed in processing.

Packaging & shipping your return

Repack with original or equivalent protective materials.
Ship via a tracked service and keep the receipt.
Return postage is self-paid (unless it’s our mistake, in which case we’ll issue a prepaid label or reimburse).
International returns: mark the customs form as Returned Merchandise to avoid additional duties.
We do not accept freight-collect/COD returns.

Fees & refunds

Original outbound shipping isn’t refundable.
If a partial return drops your discounted subtotal below the free shipping threshold, we may deduct the USD $8 outbound shipping from your refund.
After we receive and inspect the item, we’ll refund within 3–7 business days to the original payment method. Bank posting times may vary.
Prefer an exchange? Tell us in your request. Availability depends on stock. No restocking fees.

Damaged/defective or wrong item

Report the problem within 7 calendar days and include clear photos of the item’s flaw, packaging, and shipping label.
Once confirmed, we’ll send a free label and reship, exchange, or refund (including return postage if applicable).

Need more help?

See FAQs or Contact Us for assistance.
For shipping fees, cut-off times, and the free shipping threshold, see Shipping & Delivery.