FAQs
At a glance
Free shipping: orders USD $59.90+ (after discounts, before tax).
Under $59.90: flat USD $8 outbound shipping per order.
Cut-off: 2:00 PM PT, Mon–Fri.
Handling: 2–3 business days; Transit: 8–15 business days.
Returns: request within 7 calendar days of delivery; RMA approval required.
Return postage: The customer pays unless it is our mistake (i.e., wrong or defective).
Payments: PayPal is currently the only accepted method; additional methods will be added soon.
Invoices: retail orders receive receipts, not VAT/GST invoices.
Support hours: Mon–Fri 9:00 AM–6:00 PM PT (12:00 PM–9:00 PM ET).
Quick links
Shipping & Delivery↗
Returns & Refunds↗
Discounts & Coupons↗
My Account↗
Order Lookup↗
Contact Us↗
Legal & Company Info↗
Privacy Policy↗
Orders & accounts
You must sign in or create an account before checkout. This lets you track orders and request an RMA faster. Go to My Account↗ to sign in or register.
Use Order Lookup↗ or view your orders in My Account↗. We’ll also email a tracking link when your parcel ships.
Yes, before shipment. Please Contact Us↗ as soon as possible. After dispatch, we cannot reroute a parcel.
Shipping & delivery
Handling is 2–3 business days. Transit is 8–15 business days. The total is 10–18 business days. Times may vary by destination and season.
Orders placed after 2:00 PM PT (Mon–Fri) ship the next business day.
Free shipping applies to orders USD $59.90+ after discounts and before tax. Orders below that pay a flat USD $8 outbound shipping.
First, check with the carrier and nearby neighbors. Then Contact Us within 7 days so we can help file a claim.
Returns & refunds
Request a return within 7 calendar days of the carrier’s Delivered scan. See Returns & Refunds↗
Yes. An RMA↗ is required. Do not send anything back until approved; otherwise, processing may be delayed.
The customer pays return postage unless the item is wrong or defective. In those cases, we provide a prepaid label or reimburse reasonable costs. Contact Us↗
Custom/final-sale items, used or customer-damaged goods, opened consumables, damage from not following Care guidance, and gift cards.
We will refund to your original payment method within 3–7 business days after inspection. Bank posting times may vary.
We do not offer free exchanges. If you want a different item, open a return↗ within 7 days and place a new order after approval. If you still prefer an exchange route, you must request it and cover all shipping costs unless it is our error. (Optional: Contact Us↗ )
If a partial return drops your discounted subtotal below $59.90, we may deduct the $8 outbound shipping from your refund. See Shipping & Delivery↗.
Use the original packaging or an equivalent protective box. Ship with tracking and keep the receipt. For international returns, mark the parcel as Returned Merchandise.
Discounts & coupons
Add items to the cart. At checkout, paste your code in the Coupon code and click Apply. Check the new subtotal and shipping. If it looks wrong, remove the code and try again, or Contact Us↗.
No. It is one code per order unless the offer clearly allows it.
Some categories or products may be excluded. Events may have automatic discounts that need no code.
We count the discounted merchandise subtotal, before tax. Free shipping triggers at $59.90 after discounts. For details, see Shipping & Delivery↗.
It may be expired, already used, below the minimum, excluded, or blocked by an automatic discount. Still stuck? Contact Us↗.
Check Deals & Discounts↗ on our site, or follow us on Facebook↗, Instagram↗, Pinterest↗, and YouTube↗ for event drops and codes. You can also use the social icons in the page footer.
Payments, invoices & taxes
Right now, we accept PayPal. More methods are coming soon. See PayPal Privacy Policy and our Privacy Policy for payment data practices.
No. Retail customers receive order confirmations/receipts. We do not issue VAT/GST invoices. See Legal & Company Info↗ and Terms of Use↗ for details.
Taxes and duties vary by region. Any applicable sales tax appears at checkout. Import duties are collected at delivery by local customs.
Taxes and duties vary by region. Any applicable sales tax appears at checkout. Import duties are collected at delivery by local customs. For duties and fees, see Shipping & Delivery↗.
Products, materials & lead time
See the product page. We list materials, sizes, and care.
If a product needs extra time, we clearly state it on the product page. For urgent needs, Contact Us↗ for a rush option and pricing.
Report within 7 days. Send clear photos of the flaw, the packaging, and the shipping label. After confirmation we will reship, exchange, or refund, and cover return postage if applicable.
Company & support
Answer: Shenzhen Congmingmao Cross-Border Trading. See Legal & Company Info↗ for our registered address and identifiers.
Email [email protected] or use Contact Us. Support hours: Mon–Fri 09:00–18:00 (GMT+8). We respond within 1 business day.
