Contact Us

Need help with an order? The fastest answers are often in our help pages below. Support hours: Mon–Fri 9:00 AM–6:00 PM PT (12:00 PM–9:00 PM ET). We reply within 1 business day.
If tracking shows Delivered but you didn’t receive the parcel, contact the carrier first, then notify us within 7 days.

Festive-Decor-Expert Support
Email: [email protected]
(Mon–Fri 9:00 AM–6:00 PM PT)
We handle support in writing to keep a clear audit trail.

Contact-support-holiday-desk

More resources: explore creative birthday party themes, elegant wedding party decorations, and festive holiday decor ideas.

Quick-Help

Order Lookup
Shipping & Delivery
Returns & Refunds (RMA) 
Discounts & Coupons 
FAQs

Returns require RMA approval. Please don’t ship anything back until approved.

名（Given name）
姓（Family name）
I need to change my shipping address
Tell us whether the item was wrong or missing.
Confirm your refund request *
Required for refund requests. Confirms you’ve read our Returns & Refunds policy.
Found on your order email.
We use this to check shipping time and support for your order.
Enter the complete address in English.
Choose the privacy right you wish to exercise.
Identity confirmation *
For privacy requests, only the account holder can submit.
If you used a code at checkout, enter it here.
Add photos/screenshots to speed up support.
Choose File
What helps: order #, product link/SKU, photos/screenshots, or tracking # when applicable.