Privacy Policy

At Festaldecor Inc. (https://festaldecor.com), we’re committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your data.

Information Collection and Use

We collect personal information (name, address, phone, email) when explicitly provided during order completion or account creation. We use this for:

– Order processing and fulfillment
– Customer support and communication
– Sending relevant promotions (if opted in)
– Compliance and business improvement

While browsing, we track:
– Viewed products
– Location, IP address, and browser type
– Shipping address (for estimating taxes and shipping)
– Cart contents via cookies

Purchase Information

When you make a purchase, we collect additional details like billing address and payment information to:
– Process orders and payments
– Prevent fraud
– Comply with legal obligations
– Improve our offerings

We store this information for 2 years for tax and accounting purposes.

Account Information

If you create an account, we store your details to simplify future checkouts.

Comments and Reviews

We retain comments and reviews indefinitely if you choose to leave them.

Data Access and Sharing

Our team members, including Administrators and Shop Managers, have access to order and customer information to fulfill orders, process refunds, and support you.

We share necessary information with third parties who help provide our services, including payment processors like PayPal. Please see the PayPal Privacy Policy for details on their data handling.

Your Rights

You can request an export of your personal data or its erasure, except for data we’re legally required to keep.
To request deletion, please email info@festaldecor.com. Our site administrator, Alex Miller, manages this inbox and will process your request in compliance with regulations. We’ll respond within 15 business days of receiving your request.

Cookies and Non-Personal Information

We use cookies for essential functions and to improve user experience. You may opt-in to save your details in cookies when commenting.

Embedded Content and Third-Party Tracking

Our site may include embedded content from other websites, which may collect data about you and use cookies.

International Data Transfers

Your data may be processed outside the EEA, but we ensure equivalent safeguards.

For more information, review our Terms of Use and subscribe to our YouTube channel for updates.