Frequently Asked Questions (FAQs)
Your Complete FAQ Shopping Guide
Explore our comprehensive FAQ section to make your shopping experience seamless and enjoyable.
Easily find clear answers and helpful details on:
-
Understanding shipping fees
-
Managing your orders effectively
Our detailed FAQs offer step-by-step guidance, ensuring a smooth experience from browsing and purchasing through to doorstep delivery.
Additional Resources and Support
Looking for inspiration or the latest trends? Visit our informative blog for expert tips, creative ideas, and trend insights. Stay connected through our social media channels for exclusive updates, seasonal promotions, and special offers.
Need more personalized help? If you can’t find the information you’re looking for, please contact our dedicated customer support team. We’re committed to providing personalized, timely assistance.
For comprehensive policies, please review our Return Policy & Process Guidelines, as well as detailed information about Discounts & Shipping Fees.
At www.festaldecor.com, our goal is to ensure your shopping journey is both enjoyable and hassle-free. Happy shopping!
Promo Code Redemption
Visit our Deals & Discounts page to review promo code usage rules, such as eligibility, discount percentages, and expiration dates. For any questions, email us at info@festaldecor.com or use the Contact Us form, and we’ll respond promptly during business hours.
Using Promo Codes
Add your desired items to the cart. Enter the promo code in the designated “Coupon Code” field during checkout. Check the price changes to confirm the code has been applied correctly. Review the usage rules on the Promo Code Redemption page for details.
You can also find the latest Discounts & Shipping Fee information on our social media accounts.
Viewing Shipping Fees
The shipping fees are listed in the cart summary during checkout. Please note that fees may vary based on your delivery country and address. Oversized items may incur additional shipping costs, so review the checkout details carefully
Free Shipping Policy
For free shipping eligibility, refer to the Promotion Details section on the Deals & Discounts page.
If you have any issues with Discounts & Shipping Fees, feel free to visit this page. You can also check our Return Policy & Process Guidelines for return-related inquiries.
User Queries
Promo Code Redemption
Visit our Deals & Discounts page to review promo code usage rules, such as eligibility, discount percentages, and expiration dates. For any questions, email us at info@festaldecor.com or use the Contact Us form, and we’ll respond promptly during business hours.
Using Promo Codes
Add your desired items to the cart. Enter the promo code in the designated “Coupon Code” field during checkout. Check the price changes to confirm the code has been applied correctly. Review the usage rules on the Promo Code Redemption page for details.
You can also find the latest Discounts & Shipping Fee information on our social media accounts.
Viewing Shipping Fees
The shipping fees are listed in the cart summary during checkout. Please note that fees may vary based on your delivery country and address. Oversized items may incur additional shipping costs, so review the checkout details carefully
Free Shipping Policy
For free shipping eligibility, refer to the Promotion Details section on the Deals & Discounts page.
If you have any issues with Discounts & Shipping Fees, feel free to visit this page. You can also check our Return Policy & Process Guidelines for return-related inquiries.
User Queries
Smooth & Convenient Returns
Log into your account and go to “Check Order Lookup“
Select the order you want to return and note the order number
Email your return request to info@festaldecor.com, including the order number and reason for the return
Review the “Return Policy & Process Guidelines” to ensure you don’t miss the 7-day window
Prompt Updates on Refunds/Replacements
We’ll inspect your returned item and provide a status update within 5-10 business days. Please be patient during this process.
Ensuring Transparency & Confidence
Upon approval, we’ll swiftly refund the owed funds via the original payment method, ensuring a secure and transparent transaction process.
Ensuring Secure Transit
Use a tracked shipping service to return original or suitable packaging items. You’re responsible for the goods until they reach our warehouse, so pack them securely to prevent damage.
Refer to the Order & Return Standards for details on return criteria.
Stay updated by following our social media channels.
User Queries
Smooth & Convenient Returns
Log into your account and go to “Check Order Lookup“
Select the order you want to return and note the order number
Email your return request to info@festaldecor.com, including the order number and reason for the return
Review the “Return Policy & Process Guidelines” to ensure you don’t miss the 7-day window
Prompt Updates on Refunds/Replacements
We’ll inspect your returned item and provide a status update within 5-10 business days. Please be patient during this process.
Ensuring Transparency & Confidence
Upon approval, we’ll swiftly refund the owed funds via the original payment method, ensuring a secure and transparent transaction process.
Ensuring Secure Transit
Use a tracked shipping service to return original or suitable packaging items. You’re responsible for the goods until they reach our warehouse, so pack them securely to prevent damage.
Refer to the Order & Return Standards for details on return criteria.
Stay updated by following our social media channels.
User Queries
Ordering
Browse products carefully. Read specifications and instructions on product pages. Add items to cart and proceed to checkout.
Payment & Potential Refunds
Pay via PayPal or at checkout. Apply promo codes and view shipping fees in the cart. Note: Refunds go back to the original payment method. See Return Policy for details.
Initiating Returns
You have 7 days from delivery to request a return. Use original packaging when possible. Pack items securely to prevent transit damage. Remember:
a. Shipping and handling fees are non-refundable.
b. Contact us within 7 days of delivery for issues.
c. For quality concerns, reach out within 7 days for guidance.
Reporting Defects or Damage
Inspect items upon delivery. Report issues within 7 days. We’ll arrange return/replacement.
Important: Send photos of damaged/defective items before refund/replacement. Without images, return at your cost. We’ll refund return costs after confirming damage/defect.
Return Packaging
For defective/damaged items:
Repack in original packaging
Provide photos before return
We’ll facilitate free return shipping
Product Care
Review care instructions in the “Size & Info” section. We’re not liable for damage from non-compliance. Refunds/replacements may be unavailable in such cases.
Note: Normal wear and tear is excluded from liability.
Return Assistance
Use “Contact Us” in website footer
Send internal message
Email info@festaldecor.com
Consult our Return Policy and Process Guide for detailed information on returns.
User Queries
Ordering
Browse products carefully. Read specifications and instructions on product pages. Add items to cart and proceed to checkout.
Payment & Potential Refunds
Pay via PayPal or at checkout. Apply promo codes and view shipping fees in the cart. Note: Refunds go back to the original payment method. See Return Policy for details.
Initiating Returns
You have 7 days from delivery to request a return. Use original packaging when possible. Pack items securely to prevent transit damage. Remember:
a. Shipping and handling fees are non-refundable.
b. Contact us within 7 days of delivery for issues.
c. For quality concerns, reach out within 7 days for guidance.
Reporting Defects or Damage
Inspect items upon delivery. Report issues within 7 days. We’ll arrange return/replacement.
Important: Send photos of damaged/defective items before refund/replacement. Without images, return at your cost. We’ll refund return costs after confirming damage/defect.
Return Packaging
For defective/damaged items:
Repack in original packaging
Provide photos before return
We’ll facilitate free return shipping
Product Care
Review care instructions in the “Size & Info” section. We’re not liable for damage from non-compliance. Refunds/replacements may be unavailable in such cases.
Note: Normal wear and tear is excluded from liability.
Return Assistance
Use “Contact Us” in website footer
Send internal message
Email info@festaldecor.com
Consult our Return Policy and Process Guide for detailed information on returns.
User Queries
Frequently Asked Questions (FAQs)
Your Complete FAQ Shopping Guide
Explore our comprehensive FAQ section to make your shopping experience seamless and enjoyable.
Easily find clear answers and helpful details on:
-
Understanding shipping fees
-
Managing your orders effectively
Our detailed FAQs offer step-by-step guidance, ensuring a smooth experience from browsing and purchasing through to doorstep delivery.
Additional Resources and Support
Looking for inspiration or the latest trends? Visit our informative blog for expert tips, creative ideas, and trend insights. Stay connected through our social media channels for exclusive updates, seasonal promotions, and special offers.
Need more personalized help? If you can’t find the information you’re looking for, please contact our dedicated customer support team. We’re committed to providing personalized, timely assistance.
For comprehensive policies, please review our Return Policy & Process Guidelines, as well as detailed information about Discounts & Shipping Fees.
At www.festaldecor.com, our goal is to ensure your shopping journey is both enjoyable and hassle-free. Happy shopping!
Promo Code Redemption
Visit our Deals & Discounts page to review promo code usage rules, such as eligibility, discount percentages, and expiration dates. For any questions, email us at info@festaldecor.com or use the Contact Us form, and we’ll respond promptly during business hours.
Using Promo Codes
Add your desired items to the cart. Enter the promo code in the designated “Coupon Code” field during checkout. Check the price changes to confirm the code has been applied correctly. Review the usage rules on the Promo Code Redemption page for details.
You can also find the latest Discounts & Shipping Fee information on our social media accounts.
Viewing Shipping Fees
The shipping fees are listed in the cart summary during checkout. Please note that fees may vary based on your delivery country and address. Oversized items may incur additional shipping costs, so review the checkout details carefully
Free Shipping Policy
For free shipping eligibility, refer to the Promotion Details section on the Deals & Discounts page.
If you have any issues with Discounts & Shipping Fees, feel free to visit this page. You can also check our Return Policy & Process Guidelines for return-related inquiries.
User Queries
Promo Code Redemption
Visit our Deals & Discounts page to review promo code usage rules, such as eligibility, discount percentages, and expiration dates. For any questions, email us at info@festaldecor.com or use the Contact Us form, and we’ll respond promptly during business hours.
Using Promo Codes
Add your desired items to the cart. Enter the promo code in the designated “Coupon Code” field during checkout. Check the price changes to confirm the code has been applied correctly. Review the usage rules on the Promo Code Redemption page for details.
You can also find the latest Discounts & Shipping Fee information on our social media accounts.
Viewing Shipping Fees
The shipping fees are listed in the cart summary during checkout. Please note that fees may vary based on your delivery country and address. Oversized items may incur additional shipping costs, so review the checkout details carefully
Free Shipping Policy
For free shipping eligibility, refer to the Promotion Details section on the Deals & Discounts page.
If you have any issues with Discounts & Shipping Fees, feel free to visit this page. You can also check our Return Policy & Process Guidelines for return-related inquiries.
User Queries
Smooth & Convenient Returns
Log into your account and go to “Check Order Lookup“
Select the order you want to return and note the order number
Email your return request to info@festaldecor.com, including the order number and reason for the return
Review the “Return Policy & Process Guidelines” to ensure you don’t miss the 7-day window
Prompt Updates on Refunds/Replacements
We’ll inspect your returned item and provide a status update within 5-10 business days. Please be patient during this process.
Ensuring Transparency & Confidence
Upon approval, we’ll swiftly refund the owed funds via the original payment method, ensuring a secure and transparent transaction process.
Ensuring Secure Transit
Use a tracked shipping service to return original or suitable packaging items. You’re responsible for the goods until they reach our warehouse, so pack them securely to prevent damage.
Refer to the Order & Return Standards for details on return criteria.
Stay updated by following our social media channels.
User Queries
Smooth & Convenient Returns
Log into your account and go to “Check Order Lookup“
Select the order you want to return and note the order number
Email your return request to info@festaldecor.com, including the order number and reason for the return
Review the “Return Policy & Process Guidelines” to ensure you don’t miss the 7-day window
Prompt Updates on Refunds/Replacements
We’ll inspect your returned item and provide a status update within 5-10 business days. Please be patient during this process.
Ensuring Transparency & Confidence
Upon approval, we’ll swiftly refund the owed funds via the original payment method, ensuring a secure and transparent transaction process.
Ensuring Secure Transit
Use a tracked shipping service to return original or suitable packaging items. You’re responsible for the goods until they reach our warehouse, so pack them securely to prevent damage.
Refer to the Order & Return Standards for details on return criteria.
Stay updated by following our social media channels.
User Queries
Ordering
Browse products carefully. Read specifications and instructions on product pages. Add items to cart and proceed to checkout.
Payment & Potential Refunds
Pay via PayPal or at checkout. Apply promo codes and view shipping fees in the cart. Note: Refunds go back to the original payment method. See Return Policy for details.
Initiating Returns
You have 7 days from delivery to request a return. Use original packaging when possible. Pack items securely to prevent transit damage. Remember:
a. Shipping and handling fees are non-refundable.
b. Contact us within 7 days of delivery for issues.
c. For quality concerns, reach out within 7 days for guidance.
Reporting Defects or Damage
Inspect items upon delivery. Report issues within 7 days. We’ll arrange return/replacement.
Important: Send photos of damaged/defective items before refund/replacement. Without images, return at your cost. We’ll refund return costs after confirming damage/defect.
Return Packaging
For defective/damaged items:
Repack in original packaging
Provide photos before return
We’ll facilitate free return shipping
Product Care
Review care instructions in the “Size & Info” section. We’re not liable for damage from non-compliance. Refunds/replacements may be unavailable in such cases.
Note: Normal wear and tear is excluded from liability.
Return Assistance
Use “Contact Us” in website footer
Send internal message
Email info@festaldecor.com
Consult our Return Policy and Process Guide for detailed information on returns.
User Queries
Ordering
Browse products carefully. Read specifications and instructions on product pages. Add items to cart and proceed to checkout.
Payment & Potential Refunds
Pay via PayPal or at checkout. Apply promo codes and view shipping fees in the cart. Note: Refunds go back to the original payment method. See Return Policy for details.
Initiating Returns
You have 7 days from delivery to request a return. Use original packaging when possible. Pack items securely to prevent transit damage. Remember:
a. Shipping and handling fees are non-refundable.
b. Contact us within 7 days of delivery for issues.
c. For quality concerns, reach out within 7 days for guidance.
Reporting Defects or Damage
Inspect items upon delivery. Report issues within 7 days. We’ll arrange return/replacement.
Important: Send photos of damaged/defective items before refund/replacement. Without images, return at your cost. We’ll refund return costs after confirming damage/defect.
Return Packaging
For defective/damaged items:
Repack in original packaging
Provide photos before return
We’ll facilitate free return shipping
Product Care
Review care instructions in the “Size & Info” section. We’re not liable for damage from non-compliance. Refunds/replacements may be unavailable in such cases.
Note: Normal wear and tear is excluded from liability.
Return Assistance
Use “Contact Us” in website footer
Send internal message
Email info@festaldecor.com
Consult our Return Policy and Process Guide for detailed information on returns.
