Ordering

Browse products carefully. Read specifications and instructions on product pages. Add items to cart and proceed to checkout.

Payment & Potential Refunds

Pay via PayPal or at checkout. Apply promo codes and view shipping fees in the cart. Note: Refunds go back to the original payment method. See Return Policy for details.

Initiating Returns

You have 7 days from delivery to request a return. Use original packaging when possible. Pack items securely to prevent transit damage. Remember:
a. Shipping and handling fees are non-refundable.
b. Contact us within 7 days of delivery for issues.
c. For quality concerns, reach out within 7 days for guidance.

Reporting Defects or Damage

Inspect items upon delivery. Report issues within 7 days. We’ll arrange return/replacement.
Important: Send photos of damaged/defective items before refund/replacement. Without images, return at your cost. We’ll refund return costs after confirming damage/defect.

Return Packaging

For defective/damaged items:

Repack in original packaging
Provide photos before return
We’ll facilitate free return shipping

Product Care

Review care instructions in the “Size & Info” section. We’re not liable for damage from non-compliance. Refunds/replacements may be unavailable in such cases.
Note: Normal wear and tear is excluded from liability.

Return Assistance

Use “Contact Us” in website footer
Send internal message
Email info@festaldecor.com

Consult our Return Policy and Process Guide for detailed information on returns.

User Queries

At www.festaldecor.com, we’re committed to your satisfaction. You can return unused, unopened, unwashed, or defective items within 7 natural days for a full refund.

Please note that certain items are non-returnable, including washed or used textiles (e.g., beddings, cushions, towels), door mats, candles, or products with non-replaceable LED bulbs that have exceeded their recommended lifespan. Check the “Size & Info” tab on the product page for details.

To track your order’s shipping status, visit the “Orders” section under “Check Order Lookup” in the footer. Choose your order from the menu and click “Actions” to view the shipping information.

You can initiate a return within 7 natural days at no additional cost. However, please note that return shipping costs are the responsibility of the customer. Original shipping fees and payment processing fees are non-refundable.